Terms & Conditions

Shopping with Moorland Paws

Orders may be placed via this site and paid for using a credit or debit card, a PayPal account or by Bank Transfer. Payment must be made at the time of placing your order.

Once payment has been received, I will endeavour to confirm your order as soon as possible – usually within 1 or 2 working days.


I supply products on a “click-and-collect” or local delivery basis. On receipt of your order, I will contact you to arrange collection from either my base in Taw Green near Okehampton, Devon or from Chagford Market. If you live in Okehampton, Chagford or any of the villages in between, I may also be able to arrange to deliver your order.

Cancellations, Returns, Refunds

For equipment orders, if you change your mind you may cancel your order within 14 days of receiving the items. Products can only be returned if they are unopened, unused and undamaged. A refund will be only issued if the products are received by me and are in a good condition.

Whereas every effort is made to supply high quality goods as shown, if the goods are faulty or different to your order, I will replace them or refund the full amount. For any claim to be accepted, I must be notified within 3 days of you receiving the items.

For dog grooming bookings, we ask that you give us a minimum of 48 hours notice of cancellations. A charge will be made if the appointment slot can’t be filled with a new booking.

Statutory Rights

Nothing contained within these Terms and Conditions affects your statutory rights as a consumer.

Privacy Policy

My full privacy policy may be found here.

General Information

Whilst every effort has been made to ensure that the information contained in this website is correct, I cannot be held responsible for any errors that may occur. I reserve the right to modify or discontinue products or change prices without prior notice.

By placing an order or making a booking through this site you are agreeing to accept these terms and conditions.